Call phone

Call OBi

{"logged_in":false,"webrtc_call_url":"call_auth_json.php","cinfo":{"checked_login":true,"captcha_url":"\/obinet\/services\/webrtc\/webphone2\/showcaptcha.php","chkcap_url":"\/obinet\/services\/webrtc\/webphone2\/check_captcha.php","rcap_img_url":"\/obinet\/images\/Refresh.png"},"gateway":false,"spdial":false,"mydevices":[],"__ua__":"obihai\/webphone","__obiplus__":0,"__cid__":0,"__tag__":"55b459035bd0cd5321f86d55ac59a442-982357485","__userid__":null,"__cname__":null,"__fromURL__":"","__scramble__":1,"hprefix":"\/obinet\/services\/webrtc\/wp2\/","all_script":"lib\/all.min.js?v=1423017549","audio_files":{"auRbtone":"audio\/ringbacktone.wav","auKeyBeep":"audio\/440.wav","auHoldTone":"audio\/800.wav"}}
shareFollow Us white triangle?Self-Help/TroubleshootingService Provider or System Integrator?
obihai Facebookobihai Twitterobihai YouTubeobihai Google Plus

Frequently Asked Questions

Search

Browse

Approved Service Providers
Google Voice on the OBi
OBiTALK
Troubleshooting
SIP ALG Issues
Other VoIP Service Providers with the OBi
About the OBi
OBi202
OBi IP Phone
OBiWiFi
OBiLINE
OBiEHS
My SP (Service Provider) status is showing "Register Failed: ..." for reasons other than "401 Unauthorized..."
You may have a problem with an internet router setting called SIP ALG, and this SIP ALG setting needs to be disabled.

The SIP ALG setting is usually in your router. Login to your router's webpage configuration and look for the setting for SIP ALG. Check the Firewall area or WAN setup.

For example:

After you disable SIP ALG in your router, make sure you click "apply settings".

Reboot your router and the OBi (by powering each off and on) to make sure the setting is active.

SIP ALG Issues

What is SIP ALG?
How do I disable SIP ALG?
I have a problem with calling out - I get one way audio, I can't get incoming calls, or I can't receive voicemail notifications.
What can I try if my router does not have a setting for SIP ALG?

Follow Us

background

Company

Support

Products

Contact

Address

Polycom, Inc.
6001 America Center Dr
San Jose, CA 95002

Telephone
+1.408.890.6000
OBiTALK

© 2024 Polycom, Inc. All rights reserved
Terms of Service
  |  
Privacy Policy