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Frequently Asked Questions

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OBiTALK
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What might I need to use a UK analog phone handset with my OBi?
As we have indicated on our www.amazon.co.uk product pages, you may need a TAE adapter:
An adaptor to Convert a UK BT Plug into a US RJ11 Plug may be required.
Among other places, you can purchase this adaptor from the following links:
BT Socket Telephone Adaptor (Amazon.co.uk)
US/UK Adaptor to Convert a UK BT Plug into a US RJ11 Plug (JPG Electronics)

Troubleshooting

How do I perform a factory reset?
The OBi phone LED is not on. What does that mean?
The OBi phone LED is constantly blinking green. What does that mean?
My audio is breaking-up and choppy.
I can make outgoing calls, but I cannot receive any incoming calls.
Add Device does not work when doing **5 during OBiTALK set-up.
Why am I having trouble registering with my SIP service provider and/or I am not able to hear the far-end partys audio but they can hear me?
What ports should I keep open on my router/firewall?
What does the red/green power light indicate?
I have Motorola SBG900 router/modem. What do I configure?
How do I make incoming calls ring on my OBis phone, but also the soft phone or another OBi No.?
The OBi power LED is red. What do I do?
I hear a humming/buzzing sound from my corded phone. What should I do?
How do I automate upgrades to the most current available firmware?
How do I configure a static IP address?
How do I make a call to a SIP URI address?
How do I make a call to an IP address from the phone attached to my OBI device?
How to do I set-up and collect a syslog from an OBi device?
Is there anyone I can contact if I have a problem that is not covered in the forum or this FAQ?

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